Privacy Policy

1. Introduction

Auxein Limited (NZBN: 9429041651063, "Auxein", "we", "us", "our") operates the Auxein website and related services. We are committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020.

This policy explains how we collect, use, store, and protect your personal information when you use our services.

2. Information We Collect

2.1 Information You Provide

When you contact us or use our services, we may collect:

• Contact information: name, email address
• Professional information: company name, job title
• Geographic information: region of interest for climate data services
• Communication preferences: your choices regarding newsletters and marketing communications

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Usage data: pages visited, features accessed (via privacy-focused analytics)
• Technical data: browser type, device information

We use Umami, a privacy-focused analytics platform that does not use cookies or collect personal data.

3. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide requested services
• Send service-related communications
• Send marketing communications (only with your explicit consent)
• Improve our services through aggregated, anonymised analytics
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal information based on:

• Consent: For marketing communications and optional data collection
• Legitimate interests: For service improvement and security
• Legal obligations: To comply with applicable laws

5. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers: Cloud hosting (Amazon Web Services), email delivery services who process data on our behalf under strict confidentiality agreements
• Professional advisors: Accountants, lawyers, and auditors as necessary
• Legal authorities: When required by law or to protect our rights

6. International Data Transfers

Your data may be processed in countries outside New Zealand, including Australia and the United States (for cloud hosting). We ensure appropriate safeguards are in place, including contracts that require recipients to protect your information to standards comparable to New Zealand law.

7. Data Retention

We retain your personal information for as long as:

• Necessary to provide you with our services
• Required to comply with legal obligations (typically 7 years for financial records)
• Needed to resolve disputes and enforce agreements

You may request deletion of your personal data at any time, subject to legal retention requirements.

8. Your Rights

Under the Privacy Act 2020, you have the right to:

• Access: Request a copy of personal information we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Withdraw consent: Opt out of marketing communications at any time
• Complain: Lodge a complaint with the NZ Privacy Commissioner

To exercise these rights, contact us at pete.taylor@auxein.co.nz.

9. Cookies

Our website uses minimal cookies. We use Umami for analytics, which is a privacy-focused platform that does not use cookies or collect personal data.

Essential cookies may be used for website functionality. You can control cookies through your browser settings.

10. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit (TLS/SSL)
• Secure cloud infrastructure with AWS
• Regular security assessments

While we take reasonable steps to protect your information, no internet transmission is completely secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page. Continued use of our services after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

For privacy-related inquiries or to exercise your rights:

NZ Privacy Commissioner: www.privacy.org.nz